FAQ

FAQ

How do I know my size?
In the size selection area, we will display the size of the bust, waist and hips, which clearly mention which size the size of the size belongs to, please measure your bust, waist and hip. At the same time, you can also view our measurement chart and choose your size according to your bust, waist and hip size. If you have further questions, please feel free to contact us.

Will my order be shipped in one package?
In some cases, when multiple items are purchased at a time, they can be sorted into different boxes and delivered in different ways. Therefore, all your orders may not be delivered on the same day.

How much is shipping?
We are happy to inform you that we send all your orders for free.

Can I track my order? How can I track my order online?
As a TOTUTE online member, you can log in online through my account and view the status of your order. And check the mailbox of the registered account, we will tell you more about the order through the mailbox.

What should I do if my shipping address is incorrect?
Once your order has been submitted, please email us immediately to make any corrections to your address. Correction requests after 24 hours will not be considered and may result in undelivered packages. Although we check all orders very carefully before shipping, we are not responsible for incorrect information such as addresses. Please check your order carefully before submitting your order.

How can I change my order?
Simply send an email to totute@hotmail.com within 12 hours. Please be sure to provide your order number! If you would like to change the style or color, please let us know by email.

Is it safe to buy online?
In accordance with our Privacy Policy, any personal information you disclose to us will be governed by the most secure measures. Please feel free to buy.

Is my payment safe?
We do not store your payment details and use encryption to process payments securely. So paying in our store is safe.

How and when do I get a refund?
The refund will be returned to the original payment account. Before that, you will need to return the goods to the warehouse. We will refund the goods as soon as they are confirmed to be intact.

My product was damaged during delivery - what should I do?
If you suspect that the product is damaged during delivery, do not discard the product's packaging or cover because the messenger needs to check it. Please contact us, we will arrange to return the product for inspection and will send you a replacement as soon as possible.

When are you contacting us?
Our customer service team is available Monday through Sunday from 9:00 am to 5:30 pm.